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Help

Support

Help with Offwind on the web and the Offwind app for iPhone.

Get help

Email support@wxnavigator.com. A person reads every message and replies by email. Include enough detail to reproduce the problem:

A route or forecast looks wrong

Send the share link. It reopens the course, boat, model and departure window needed to reproduce the request. Name the forecast model and cycle if you can.

The app

Say which version (Settings shows it), what you were doing, and what you expected. A screenshot helps. Please do not send a passage’s public live link unless you want us to look at that passage.

Certificates and polars

Include the sail number and issuing authority. A recently issued ORC certificate may not be in the available data yet; pasting a polar table remains an alternative.

Billing

Write from the address on the account and say what you bought. The refund policy explains what happens next.

Offwind is a planning tool, not a navigation system. For an emergency at sea, use your radio and the emergency services, not email.

Delete your account

In the Offwind app:

  1. Open Settings (the gear, or More › Settings).
  2. Tap Account.
  3. Tap Delete account, then hold the button to confirm.

This deletes your devices, positions, passages and share links, uploads and preferences at once, and signs the app out. A few records, including your email address and anything you shared into projects or race sessions, are finished by hand: the privacy policy lists them. To have everything erased, or to delete an account you only use on the web, email support@wxnavigator.com from the address on the account.

Recordings kept on the phone stay there until you delete them or remove the app.

Docs and guides

  • Documentation: boats and polars, forecasts, projects and requests.
  • Guides: routing a coastal race, sharing a route, reading the isochrone display, planning with your crew.
  • Plans and pricing